PBX/Phone & Advanced Communications

Your corporate IT infrastructure is comprised of a complex mix of networked devices such as personal computers, phones, servers, switches and routers. These devices can be seamlessly connected to each other using either wired or wireless media. CYNEB’s advanced communications services can enable everyone in your organization to securely access the information they need across a variety of devices.

The CYNEB advanced communications team is a one-stop-shop that can assess, design, install, configure and maintain the computer network infrastructure your organization needs in order to carry out day-to-day voice and data business functions. Our experienced, certified professionals can execute all aspects of infrastructure design, implementation, configuration and integration your project requires.

For receptionists

• Live view for all calls and users
• Transfer directly to destination extension,voicemail or external numbers
• Ability to pickup ringing phones
• Manage and visualize parked calls

For call center supervisors

• See agents logged into a queue
• See agent status (paused, logged off, invalid)
• See every call waiting on the queue with its timer
• Manage agents: add, remove or pause queue members
• Filter extension list to only queue members with one click
• Spy or whisper to your agents
• Initiate call recording to disk

For end users

• Call notifications (caller id number and name, call from queue)
• Directory integration, live search or dial to any typed number.
• Call control: transfer out, hangup, pickup, etc.
• Conference Control: lock, invite, kick & mute, talk detection.
• Presence: set and visualize your presence status.
• Voicemail Explorer: lets you browse and hear your voice mailright from your browser.